Experience

ICW Group – Insurance Company of the West 2018 – Present
UI/UX Designer & Sr. Business Analyst, 2022 – Present

• Led end-to-end UX discovery sessions with business stakeholders, translating user pain points and workflow gaps into detailed functional specifications and system design requirements.
• Designed user flows, interaction models, and system documentation that served as the blueprint for engineering implementation — bridging the gap between what users needed and what IT built.
• Owned full-cycle usability validation: authored test plans, executed staging environment testing, and iterated on designs based on defect findings — reducing system errors by 25%.
• Served as the primary cross-functional liaison between end users, business units, and technical teams, ensuring design intent was preserved from requirements through delivery.
• Improved stakeholder satisfaction by 30% through redesigned communication frameworks and solutions tailored to specific user needs and workflows.
• Managed multiple concurrent product initiatives within Agile/SAFe delivery structure, consistently delivering within scope and on schedule.
• Led a full-cycle departmental SharePoint redesign serving ~300 users: conducted user surveys and stakeholder discovery sessions to identify pain points, produced wireframes and mockups for stakeholder approval, personally implemented all structural and navigation changes, executed QA testing, and managed the department-wide launch — resulting in measurably improved content discoverability and user adoption.

Business Analyst | UX & Systems Design, 2019 – 2022

• Conducted bi-weekly stakeholder syncs to communicate system changes, gather feedback, and align technical teams on user-impacting updates — functioning as an embedded product advocate.
• Produced wireframes and mockups of proposed system changes using Visio, Canva, and SnagIt, translating abstract requirements into visual concepts for stakeholder review and developer handoff.
• Collaborated cross-departmentally to document user requirements and translate them into actionable specifications for IT, ensuring fidelity between user intent and technical execution.
• Developed and executed test cases in staging environments, verifying that delivered features met documented user requirements before production release.
• Leveraged SQL to extract and analyze system data in response to user reporting needs, enabling data-driven decisions and process improvements.
• Coordinated and facilitated requirement gathering sessions, ensuring the right stakeholders were included and all decisions were captured with clear action items.

Sr. Admin Assistant, 2018 – 2019

• Supported project coordination across requirement gathering sessions, stakeholder scheduling, and meeting documentation — developing a foundation in structured communication and process design.
• Managed system access and user accounts for the claims platform, maintaining accuracy across onboarding, offsite transitions, and quarterly audits.

Inspired Interiors, 2017 – 2019
Junior Designer

• Developed client-facing design concepts grounded in discovery conversations, translating stated and unstated needs into spatial solutions — a foundational UX practice applied to physical environments.
• Produced and revised technical drafting plans in AutoCAD, iterating based on client feedback and evolving project requirements.
• Conducted site visits and field measurements to validate design assumptions and ground concepts in real-world constraints.
• Updated company website and managed client project photography — applying visual judgment to how the firm’s work was presented digitally.
• Coordinated with vendors and managed project timelines to ensure smooth delivery across all phases.

Studio-H Design Group Inc., May 2016 – Aug 2016
Design Intern

• Assisted senior designers with AutoCAD drafting and floor plan development, contributing to live client projects under professional supervision.
• Conducted site visits and took precision measurements to inform design decisions and validate spatial layouts.
• Managed vendor communication and invoice processing, supporting project operations and client satisfaction.

Education

San Diego State University, 2013 – 2016
Bachelors in Applied Arts & Sciences

• Major: Applied Arts & Sciences
• Emphasis: Interior Design

San Jose State University, 2011 – 2013
Bachelors in Fine Arts

• Major: Interior Design

Skill Proficiency